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Dataplex define Managed Services as a contract to provide a number of specified service levels
across your IT infrastructure. This can be delivered utilising on-site services, remote services
or a combination of the two.
Dataplex services are available 24/7 and are commonly utilised as an extension of the IT function
within organisations, freeing internal IT staff to work with the business.
Dataplex take ownership of specific IT functions delivered against service level agreements, for example:
- 2nd line and 3rd line support
- Computer operations
- System uptime
- Peak demand resources to assist existing support functions
- Helpdesk services
- Back-fill for redeployed internal resources
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